You applied for the NDIS and got rejected. Or your plan review came back with less funding than you need. It’s frustrating and disheartening. But a “no” isn’t always final.
Step 1: Understand Why You Were Rejected
The NDIS should provide reasons in writing. Common reasons include not enough evidence of functional impact, disability not considered permanent, or insufficient documentation.
Step 2: Request an Internal Review
You have 3 months from the decision date to request an internal review. A different NDIA staff member will examine your case fresh. Include why you believe the decision should be different and any new evidence.
Step 3: Get Better Evidence
Often, rejections come down to insufficient evidence. The NDIS wants to see diagnosis from a specialist, evidence the condition is permanent, detailed functional impact (what you CAN’T DO), and specific support needs.
Ask treating practitioners to address the NDIS access criteria specifically.
Step 4: External Review (If Internal Review Fails)
If internal review doesn’t change the decision, you can appeal to the Administrative Review Tribunal (ART) within 28 days. The ART is independent of the NDIS.
Get Support With Appeals
The NDIS Appeals Program provides free disability advocates and legal services. Find providers through the Department of Social Services website.
Don’t Give Up
Many people initially rejected get access after review—often with stronger evidence. If you genuinely need NDIS support, it’s worth pursuing.
Already in the NDIS but plan isn’t right? The same process applies. Request an internal review within 3 months.
