Your NDIS plan just got approved. You’ve got a document full of numbers, categories, and jargon. And now you’re staring at it thinking: “What am I actually supposed to do with this?”
You’re not alone. This is the most common question we hear from new NDIS participants. The approval feels like the hard part is over—but then reality hits. Nobody tells you what happens next.
Let’s fix that. Here’s exactly what to do, in plain English.
Step 1: Don’t Panic (Seriously)
Your plan isn’t going anywhere. You have time. The funding is allocated for your plan period (usually 12 months), and it won’t disappear if you don’t use it immediately.
Take a breath. Make a cup of tea. Then come back and read the rest of this.
Step 2: Access Your Plan Online
Your plan will appear in the myplace portal about 24 hours after approval. You’ll also get a printed copy in the mail.
To access myplace:
- Log into your myGov account
- Click on NDIS (you’ll need an activation code if this is your first time)
- Your plan will be there under “My Plan”
If you’re having trouble logging in, check out our myplace portal troubleshooting guide.
Step 3: Understand What’s Actually in Your Plan
Your plan has three main “buckets” of funding:
- Core Supports – Day-to-day help (support workers, transport, consumables)
- Capacity Building – Building your skills and independence (therapies, support coordination, employment help)
- Capital Supports – Big-ticket items (equipment, home modifications)
The confusing part? Each bucket has sub-categories with their own rules about what you can spend money on. Don’t worry—you don’t need to memorise all this. That’s what support coordinators are for.
For a deeper dive into all the categories and jargon, read our guide to understanding your NDIS plan.
Step 4: Decide How You Want to Manage Your Funding
You have three options:
- Self-managed – You handle everything yourself (most flexibility, most admin)
- Plan-managed – A plan manager handles the money side (good flexibility, less admin)
- Agency-managed – The NDIA manages it all (least admin, but only registered providers)
Not sure which is right for you? Read our complete guide: Self-Managed vs Plan-Managed vs Agency-Managed.
Step 5: Find Your People
Now comes the part that trips most people up: finding providers. You need to find:
- Therapists (if your plan includes therapy funding)
- Support workers (for day-to-day help)
- A plan manager (if you’re going plan-managed)
- A support coordinator (if you have support coordination in your plan)
This is where most people get stuck. The NDIS Provider Finder tool exists, but it’s not exactly user-friendly. And how do you know if a provider is actually any good?
This Is Where a Support Coordinator Helps
If you have Support Coordination funding in your plan (check under Capacity Building), this is exactly what it’s for.
A support coordinator:
- Explains your plan in plain English
- Helps you find providers that actually suit you
- Sets everything up so your services can start
- Deals with problems when things go wrong
- Keeps track of your budget so you don’t run out
Think of them as your guide through the NDIS maze. Not sure if you need one? Read Do I Need a Support Coordinator?
What If You Don’t Have Support Coordination Funding?
Your Local Area Coordinator (LAC) can provide some help with getting started, but they’re limited in how much ongoing support they can give. If you’re finding the system overwhelming, you can request support coordination be added at your next plan review.
Ready to Stop Feeling Lost?
Plan Pathfinders provides independent support coordination across Australia. We don’t work for a big organisation that’s trying to sell you their services. We work for you.
We’ll sit down with you, explain your plan in words that actually make sense, and help you find providers who are right for YOUR needs—not whoever pays us the most commission (because nobody pays us commission).
Or call us for a free chat about your situation. No pressure, no sales pitch—just honest advice about whether we can help.
Frequently Asked Questions
How long do I have to start using my NDIS plan?
Your funding is allocated for your plan period (usually 12 months). You can start using it immediately or take your time to find the right providers. Unused funding doesn’t roll over to your next plan, so you don’t want to leave it too late—but there’s no need to rush in the first few weeks either.
What if I don’t understand something in my plan?
That’s completely normal. NDIS plans are full of jargon that even experienced participants struggle with. Your LAC, support coordinator, or plan manager can explain things. Or reach out to us—we’re happy to have a quick chat and point you in the right direction.
What if my plan doesn’t have enough funding?
If you believe your plan doesn’t meet your needs, you can request an internal review within three months of receiving it. Having good evidence (reports from therapists, doctors, etc.) strengthens your case. A support coordinator can help you navigate this process.
